General Sales Conditions
The present General Sales Conditions are concluded between :
On the one hand,
The company FORSAN, a single-person simplified joint stock company, whose registered office is located at 149 avenue du Maine in PARIS (75014), registered in the Trade and Companies Register under number 81939844700030 and in the VTC Operators Register under number EVTC075180779. FORSAN offers its corporate and private customers the sale of “chauffeur-driven vehicle rental” and “chauffeur-driven vehicle transport and connections” services.
And secondly,
Any individual or legal entity wishing to use the services of FORSAN, hereinafter referred to as “the Customer”.
FORSAN reserves the right to adapt or modify these Terms and Conditions at any time.
In the event of modification of these General Terms and Conditions of Sale, those in force on the date of the order shall apply.
However, the general sales conditions applicable to each service will be those in force on the day of final validation of the service by the customer.
Article 1: Reserving a vehicle
1.1 Customer obligations
After validating the order on the www.forsan.fr website, the Customer must arrive at the agreed location. An e-mail and/or SMS confirming the driver’s arrival will be sent to the Customer, marking the start of the waiting period.
The Customer undertakes to respect the waiting time allowed for each service (see Article 9: Waiting time). If the waiting time is exceeded without the Customer returning, the service will be considered cancelled (see Article 8: Cancellation of service).
On board the vehicle, the Customer may be asked to confirm his identity by presenting any proof of identity or means of payment enabling him to verify that he is indeed the recipient of the service.
1.2 Obligations of the FORSAN firm
Following the Customer’s request, in the event of the destination being entered, FORSAN undertakes to provide an offer indicating the price of the transfer.
If the Customer accepts the offer, FORSAN will send an order confirmation by e-mail, even if the request was made by telephone.
The arrival time indicated by FORSAN at the time of the order is indicative and based on standard traffic times, which shall not incur FORSAN’s liability.
Article 2: Our services
2.1 Professional liability insurance
FORSAN has a professional liability insurance for the protection of transported persons.
2.2 Transfers and provisioning
Transfers include the route distance and departure times specified when the order is placed. Likewise, the duration and departure time of pick-ups are defined when the order is validated.
2.3 Airport or station pick-up
Our drivers welcome you at the airport or station with a sign stating your name. They escort you in complete confidentiality to the vehicle, which is parked in the dedicated transport area.
2.4 Luggage assistance service
We offer a luggage assistance service at the time of booking. This service is available to our corporate and private partners.
2.5 Refreshments and snacks
Our drivers offer refreshments, snacks or sweets to make your journey a pleasant one.
2.6 Transporting children
For the transport of children, a parental authorization form for the transport of minors must be completed by the customer.
2.7 International transfers
For international transfers, the customer is responsible for the validity of the permit to cross borders and for any declaration(s) required by customs.
Article 3: Cartography and itinerary
When ordering a service, the itinerary and distance are defined using Google Maps services.
Article 4 : Itinerary changes or intermediate stops
Changes to the itinerary and detours resulting from events beyond the Customer’s control, such as roadworks, bad weather, detour, traffic jams or accidents, will not be billed to the Customer. Such events may not constitute grounds for a surcharge.
Itinerary changes and detours at the customer’s request are authorized if they do not affect the smooth running of the company, such as a delay in picking up a following customer. Any change of route, intermediate stop or detour requested by the Customer will be subject to additional invoicing. The amount of this billing will be set according to distance and vehicle range, as per the table below :
Kilometers surcharges :
| Ranges | Kilometric surcharge |
| Confort | 2,5€ / Kms |
| Prestige | 3,5€ / Kms |
| Van | 4,5€ / Kms |
Supplements for intermediate stops :
| Ranges | Supplements for intermediate stops |
| Confort | 15€ / Stop |
| Prestige | 20€ / Stop |
| Van | 25€ / Stop |
Article 5: Booking the service
Our services can be booked in various ways :
Via our website (www.forsan.fr),
By e-mail (contact@forsan.fr),
By telephone (06 69 48 70 44).
Requests can be made by e-mail or telephone 7 days a week, from 7am to 10pm (Paris time).
Online requests can be made 7 days a week, from 6am to 10pm.
A quotation will be sent to you as soon as we receive your reservation request. This quotation becomes contractual and is considered firm and definitive after your acceptance with the mention “bon pour accord” or any other writing (e-mail and/or SMS) confirming your acceptance of the quotation.
Transfer quotes are valid for 1 month, until we receive your agreement. After this period, a new price proposal will be drawn up, taking into account the real-time evolution of traffic.
This period is 2 months for the provision of services.
An order form will be sent to you automatically as soon as you have validated the price offer you have made online at www.forsan.fr. This proposal then becomes contractual and is considered firm and definitive between the parties.
Article 6: Payment
Full payment is required no later than 2 hours before the agreed appointment.
Payments accepted: Online, Bank transfer, Secure payment link, Credit card.
Full payment is required for all bookings. The agreement will be made upon validation of the online order or validation of the quotation received by e-mail.
In the event of late payment, legal late payment penalties will be applied in accordance with article L. 441-6 of the French Commercial Code. These penalties correspond to 1.15% of the amount of the service, plus a flat-rate collection fee of €40. Late payment penalties are due by operation of law, without reminder and without the need to be mentioned in the general terms and conditions of contracts.
Article 7 : Availability
Our offers and their prices are valid as long as they are visible on our website. If a package or service is unavailable, the customer will be informed by e-mail or telephone. If the service is not available and the customer has already placed an order, he/she will have the option of withdrawing at any time and obtaining a full refund of the sums paid. We undertake to refund promptly and in full any sums paid for unavailable services.
Article 8: Cancellation of the service
8.1 Any cancellation of the service by the Customer must be made in writing, either by e-mail or SMS, or verbally by telephone.
8.2 In the event of cancellation of the service booked in advance by the Customer :
If the cancellation takes place more than 12 hours before the start of the service, the cost of the reservation will be reimbursed in full.
If the cancellation occurs less than 12 hours before the start of the service, the cost of the reservation will not be refunded.
If the customer does not show up within the waiting time defined (see Article 9: Waiting time), the cost of the reservation will not be refunded.
In the event of the customer’s non-appearance, and in the absence of contact within the specified time, the driver will be free to leave.
These conditions have been established to ensure the smooth running of our company and to compensate the driver for his approach and planning.
Article 9 : Waiting time
9.1 Allowed waiting time
Once your driver has arrived at the meeting point, you will be granted a waiting time at the start of the service, defined according to the pick-up zone. Here is the list of waiting times tolerated :
| Pick up zone | Waiting time allowed |
| In urban areas | 15 minutes |
| In railway station | 25 minutes |
| In airport | 45 minutes |
Waiting time at the airport or train station is counted from the moment the plane or train is parked.
9.2 Billing of additional waiting time
If the agreed waiting time is exceeded, additional charges will be billed according to vehicle range :
| Ranges | Additionnal waiting time |
| Confort | 40€ per hour |
| Prestige | 50€ per hour |
| Van | 60€ per hour |
It is therefore essential to respect the initial waiting time in order to avoid any additional charges.
Article 10: Compliance with regulations and services
The driver is responsible for complying with all traffic regulations and laws in force during the service.
Seatbelts must be worn by all passengers, both front and rear.
The customer must adopt a correct attitude and refrain from smoking, consuming narcotics or alcohol on board the vehicle.
The driver is authorized to refuse access to intoxicated persons or those requiring special care for safety or health reasons. If the service is stopped or refused, the full cost of the service will be invoiced, without entitlement to compensation.
FORSAN may stop the service or refuse access to the vehicle in the event of aggressive, disrespectful, vulgar or insulting behavior towards customers, the driver or others.
The customer is responsible for any damage caused to the vehicle and its equipment.
The consumption of food and beverages other than those provided by the driver is forbidden, except by prior agreement.
Animals are only allowed on board in a cage or hermetically sealed container, except for guide dogs.
Gratuities are at the customer’s discretion.
The driver must rest every 2 hours on long journeys to ensure the safety of the Customer and the vehicle.
Article 11: Luggage
The quantity of luggage carried must be proportional to the volume of the vehicle’s rear luggage compartment and must not compromise the safety of passengers or the driver.
Maximum authorized dimensions and weights are as follows.
Dimensions :
| Large baggage (LB) | Medium bagage (MB) |
| H : 70cm / W : 45cm / D : 28cm | H : 55cm / W : 35cm / D : 25cm |
Weight :
| Large baggage (LB) | Medium bagage (MB) |
| ≤ 32 kg maximum | ≤ 15 kg max maximum |
Number of pieces of baggage allowed :
| CONFORT – PRESTIGE | WAGON | VAN |
| 2 LB + 1 MB
Or 1 LB + 1 MB Or 3 MB |
2 LB + 2 MB
Or 1 LB + 2 MB Or 4 MB |
4 LB+ 4 MB
Or 10 MB Or 8 LB |
Beyond these limits, the driver has the right to refuse luggage.
To ensure that your luggage is taken care of, please inform us of its number and size at the time of booking, and we will advise you of the options available to you.
Luggage must not cause any damage to the vehicle, in which case a charge will be made to the customer.
Luggage remains the responsibility of the customer, including fragile items.
FORSAN is not responsible for lost or forgotten luggage or any other object in the vehicle.
Article 12: Complaints
All claims must be made in writing within the following deadlines :
Within 8 (eight) days following the performance of the service by registered mail with return receipt requested addressed to the registered office of the FORSAN company : Kandbaz, 149 avenue du Maine, 75014 Paris, France.
Or within 7 (seven) days of performance by e-mail to reclamation@forsan.fr.
After this period, no dispute will be taken into account.
Article 13: Force majeure
FORSAN shall not be held liable in the event of non-performance or delay in performance due to force majeure. Force majeure is defined as any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code.
Article 14: Applicable law in the event of disputes
The present general terms and conditions of sale, as well as all contractual relations which may arise from them, are subject to French law.
In the event of a dispute between the Customer and FORSAN, the parties agree to seek an amicable solution, taking into account the interests of each party, before taking any legal action.
Failing amicable settlement, the French courts shall have sole jurisdiction.